https://journals.prosciences.net/index.php/JPHE <p><strong>Journal of Public Health Education (JPHE)</strong> is a scientific journal published by MPI Press since August 2021. <strong>JPHE</strong> accepts scientific papers in the form of research reports (original research papers), sistematic review, and case study with a focus on the development of public health problems in Indonesia, including the developments and main problems in the field of Health Promotion; Occupational Health, and Safety; Epidemiology; Environmental Health; Health Administration and Policy; Biostatistics; Reproductive Health; Hospital Management; Nutrition Science; Health Information Systems in Regional of Indonesia. <strong>JPHE</strong> also receives scientific contributions from outside the Indonesian Region as long as it is related to public health and has a comparison with the State of Indonesia.</p> <p>Articles published in<strong> JPHE</strong> go through a double-blind peer-review process. Therefore, the decision to accept scientific articles is in the right of the Editorial Board based on peer reviewer's recommendations.</p> MPI Press en-US Journal of Public Health Education 2807-2464 https://journals.prosciences.net/index.php/JPHE/article/view/574 <p><strong><em>Introduction:</em></strong><em> Patient satisfaction is a critical indicator in evaluating healthcare service quality, reflecting the extent to which patient expectations are met by actual service experiences. Factors such as healthcare worker communication quality, facility adequacy, staff responsiveness, and empathy significantly influence patient perceptions.</em></p> <p><strong><em>Objectives:</em></strong><em> To comprehensively examine factors influencing patient satisfaction with healthcare services by integrating the SERVQUAL model and Disconfirmation Theory.</em></p> <p><strong><em>Methods:</em></strong><em> A narrative literature review was conducted searching Google Scholar, PubMed, Garuda, and SINTA databases. Articles published between 2020–2026 were screened; 12 articles met inclusion criteria and were analyzed using a thematic narrative approach.</em></p> <p><strong><em>Results:</em></strong><em> All five SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, empathy) consistently related to patient satisfaction levels. Responsiveness and empathy were identified as dominant factors. Disconfirmation Theory confirms that satisfaction is formed through the gap between patient expectations and actual service experiences.</em></p> <p><strong><em>Conclusion:</em></strong><em> Improving healthcare service quality (particularly responsiveness and empathy) is a key strategy for enhancing patient satisfaction. Integrating SERVQUAL and Disconfirmation Theory offers a more comprehensive analytical framework for understanding patient satisfaction.</em></p> Dewi Agustina Fitri Annisa Nabilla Suci Ramadhani Fazri Khoirunnisa Purba Rintan Arzeti Risna Utami Alya Najwa Riska Rahmadianti Adelia Putri Maharani Unaisah Annufaisah Nuh Siregar Azzahra Sabrina Nasution Copyright (c) 2026 Journal of Public Health Education https://creativecommons.org/licenses/by-sa/4.0/ 2026-06-02 2026-06-02 5 4 1 13 10.53801/jphe.v5i4.574 https://journals.prosciences.net/index.php/JPHE/article/view/509 <p><strong><em>Introduction:</em></strong><em> Sprinkler system installation involves manual handling, electrical exposure, hot work, work at height, and interaction with moving equipment, which may result in preventable occupational injuries. <strong>Objective:</strong> This study aimed to assess occupational safety risks and formulate risk-control measures for sprinkler system installation work at the PT Adiwarna Anugerah Abadi project. <strong>Method:</strong> A descriptive qualitative study was conducted using the Hazard Identification, Risk Assessment, and Risk Control (HIRARC) approach. Data were collected through workplace observation, questionnaires, and interviews involving 25 supervisors and workers selected by total sampling in December 2025. Risk levels were determined using probability and severity scores and were categorized according to the project risk matrix. <strong>Results:</strong> The initial assessment identified 26 risks, consisting of 5 low risks, 17 moderate risks, and 4 high risks. High risks included fire during grinding, falls from height, falling objects striking workers, and contact with moving equipment. After implementing engineering, administrative, and personal protective equipment controls, residual risks decreased to 23 low risks and 3 moderate risks. <strong>Conclusion:</strong> HIRARC provided a structured basis for prioritizing controls in sprinkler installation work. Continuous supervision, compliance with personal protective equipment, permit-to-work implementation, and periodic residual risk review are required to maintain an acceptable level of occupational safety.</em></p> Rizaldy Fathur Rachman Kunnati Kunnati Nilam Puspitasari Astaman Sultan Abdul Gamal Ziko Pratama Muhammad Raiza Copyright (c) 2026 Journal of Public Health Education https://creativecommons.org/licenses/by-sa/4.0/ 2026-06-04 2026-06-04 5 4 14 19 10.53801/jphe.v5i4.509